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How Downgrades Work

When you downgrade your plan, your remaining days are converted to equivalent days on the new plan using prorated credit — the same model used by industry-standard platforms like Stripe. No days are lost. The unused value of your current plan is fairly converted based on the price ratio.
Downgrades always move to the immediately previous plan in the hierarchy. You cannot skip plans.

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Conversion Formula

Your remaining time is converted proportionally: 
newDays = remainingDays × (currentPlanPrice / targetPlanPrice)
Since the target plan is cheaper, you always get more days than you had remaining.

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Example

Enterprise-4 → Scale

Value
Current planEnterprise-4 (R$23.99/mo)
Target planScale (R$10.99/mo)
Days remaining15 days
Converted days15 × (23.99 ÷ 10.99) = 32 days on Scale

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Plan Hierarchy

FREE → ECONOMY → PRO → SCALE → INTERMEDIARY → ENTERPRISE-4 → ... → ENTERPRISE-32
FREE and ECONOMY plans cannot be downgraded further.

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Before You Downgrade

The system will check the following before processing:
1

Memory usage

Your total memory usage across all apps and databases must fit within the target plan’s memory limit. If it exceeds, you’ll need to reduce resource allocation first.
2

Rate limit

You can only downgrade once every 3 hours to prevent abuse.

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What Changes on Downgrade

  • Memory limit is reduced to the target plan’s allocation
  • Apps and databases that exceed the new limit must be resized beforehand
  • CPU allocation is adjusted proportionally
  • Features exclusive to higher plans are immediately disabled
  • For example: custom domains, auto-restart, daily backups, etc.
If downgrading from an Enterprise plan to a non-Enterprise plan, you will lose the ability to create and manage workspaces. Existing workspaces will be affected.
  • Your credit balance (free + paid) is not affected by the downgrade
  • Free credits will be reset to the new plan’s weekly allocation on the next Monday
  • Paid credits remain yours regardless of plan changes

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How to Downgrade

  1. Go to Dashboard → Settings → Account
  2. Scroll to the Downgrade Plan section
  3. Review the target plan and confirm