How it works
Once you have paid for a plan, you get a personal referral link. Share it, and:- The person you refer gets 10% off their first paid purchase.
- You earn 10% of every payment they make, as referral balance, for 12 months from their first payment, up to 12 months of paid plan per person (an annual plan counts once).
- The balance pays your plan. It offsets renewals, upgrades and purchases, and can cover an order entirely.
Referral balance is not money: it can’t be withdrawn, transferred or refunded, and it only pays Vertra Cloud plans.
Who can refer and who can be referred
- Your link appears on the Referrals page after your first payment with PIX or card. It keeps working even if your plan expires.
- The referred account must be new and must not have paid yet. If the person already has an account, they can open your link while signed in, before their first purchase, and accept the You’ve been invited to Vertra Cloud dialog with Accept invitation. Once a referral is registered, it can’t be changed.
- Coupons. The 10% referral discount doesn’t stack with a coupon on the first purchase: the larger discount is used, and the checkout tells you which one. Your referral balance is not a coupon, so it can be combined with one.
When you receive the balance
Each reward is released 7 days after the payment, which is the refund window. Until then it shows as To be released.- A refund before the release cancels that reward.
- A refund after the release doesn’t take the balance back.
- A payment disputed with the bank (chargeback) takes the reward back. If you already used it, your balance can become negative: it isn’t used on orders until your next earnings cover the difference. A negative balance is never charged in cash.
Using the balance
The balance offsets plan orders at checkout. If it covers everything, the order comes to R$0; otherwise, the amount left in cash is never below R$0.50, so the balance used is adjusted. It doesn’t pay Blob overage charges. On automatic card renewal, the balance is used before the card is charged. To pay renewals only with the card, turn off Use balance on renewals on the Referrals page.Expiration
The whole balance expires after 6 months without activity (earning or using). We send an email 30 days before, so you can use it on a renewal or purchase. The count is paused while Vertra is holding the balance, and the balance ends when the account is closed. Self-referral and other abuse are not rewarded. On suspicion of fraud, the balance is held only during the review, which lasts at most 30 days: we email you, and a person reviews it if you write to [email protected]. Vertra can change or end the program with at least 30 days’ notice by email and in the dashboard. The program is a free bonus, with no bond with Vertra and no raffle, contest or prize.Where to find it in the dashboard
- Referrals page: in the sidebar, Referrals. The Refer and earn card at the bottom of the sidebar also opens it. It shows:
- Your referral link, with Copy link and Share.
- Referral balance: Available, To be released and On hold, the expiration date and the Use balance on renewals switch.
- Referred accounts, anonymous, with their status: Hasn’t paid yet, Active or No reward.
- Statement, with every movement of your balance.
- Checkout: the Use referral balance switch (on by default) and the Referral balance line; on the first purchase of a referred account, the Referral discount (10%) line.
- Payment confirmed screen: your link, with a copy button.
- Emails: one when a referred account makes its first purchase, one when the first balance from it is released, one 30 days before the balance expires, and one when an amount is canceled or adjusted under the Terms, with no reason given. They never identify the referred account. In the statement it appears as Amount adjusted under the Terms.
The program is used in the dashboard. API keys don’t use referral balance. See the Referral Program in the knowledge base for every rule.